Our concise Terms and Conditions of Trade document. This resource outlines key agreements, emphasising transparency and precision. Download for a clear understanding of our trade commitments, contributing to the success of your partnership with Refrigafreighters.

Our Freight Loss or Damage Claim Form is essential for reporting any incidents affecting your shipped goods. Complete the form with shipment details, nature of loss or damage, and supporting documents. Prompt submission enables us to expedite resolution, ensuring a swift and satisfactory outcome. Your concerns are our priority, and we're committed to addressing them with diligence and professionalism.

For those involved in palletized shipping, our Pallet Agreement offers essential details for a secure and efficient collaboration. Covering pallet specifications, handling guidelines, and liability considerations, this document ensures clarity and minimises errors. It acts as a practical guide, fostering effective communication among shippers, carriers, and recipients, creating a reliable foundation for seamless goods movement with Refrigafreighters.

This document outlines essential consignment rules for a smooth process. This ensures efficient logistics coordination and accurate tracking.

We uphold rigorous quality assurance systems and adhere to the highest health and food safety standards in the handling and transportation of food products, ensuring precise temperature control. Our commitment to excellence is underscored by annual audits conducted by the NZ Food Safety Authority.